Michele brings over 25 years of leadership in healthcare, training, and client engagement. As Customer Liaison Lead, she bridges strategy and execution to ensure every client experience is thoughtful, responsive, and results-driven. With a foundation in nursing and a career spanning pharmaceutical sales, biotech consulting, and learning design, Michele understands the complexities of clinical and commercial environments. She has built national training programs, developed curriculum for high-performing teams, and partnered with stakeholders to drive meaningful education and behavior change. Her entrepreneurial work as owner of Always Faithful Dog Training highlights her ability to build trust, communicate with clarity, and lead with purpose. Michele is known for her strategic mindset and consultative style. She translates business needs into actionable learning solutions, fosters long-term relationships, and champions customer success across sectors from acute care to home health. Whether facilitating events, managing LMS platforms, or guiding clients through onboarding and growth, Michele brings precision, energy, and a deep commitment to excellence—making her a trusted partner in elevating communication and accelerating learning outcomes.

Learning Experience Content Creator and Instructional Designer. Adrienne brings nearly 20 years of expertise in designing and delivering engaging educational content that drives performance and supports organizational goals. With a BBA in Marketing, she combines strategic insight with creative execution to craft learning experiences that resonate across industries and audiences. Her diverse skill set spans instructional design, content creation, and copyediting, enabling her to produce innovative, technical, and operational materials with precision and impact. Adrienne has developed customized solutions for life sciences, healthcare, consumer products, technology, and professional services—building programs that elevate leadership, strengthen sales teams, and enhance customer engagement. Her portfolio includes live and virtual workshops, eLearning modules, and program communications, each designed to apply adult learning principles and ensure measurable outcomes. Known for her attention to detail and ability to manage projects end-to-end, Adrienne excels at balancing creativity with structure. She brings clarity to complex initiatives, ensuring thoughtful planning, seamless execution, and high-quality results under tight deadlines. Her collaborative approach and commitment to excellence make her a trusted partner in creating learning journeys that inspire growth and deliver lasting impact.

Instructional Designer & Creative Solution Strategist. Shelley is an instructional designer, learning strategist, content writer and project manager with 30 years of experience. She’s worked in a variety of industries including pharmaceuticals and life sciences, telecommunications, utilities, and insurance. She has a passion for developing leaders at all levels of experience and watching sales teams grow and thrive. Her expertise includes learning experience creation, instructional design, and creative writing and copyediting. Shelley excels in crafting innovative, technical, and operational content, producing high-quality results.    Project highlights include development of diverse, impactful commercial team development programs – specialty sales, leadership and customer-focused learning journeys. She leverages varied modalities to ensure application of adult learning principles for success and goal achievement.